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Fallon Consultants, Ltd. is proud to be an IBM Development Partner as well as a Value Added Reseller the IBM AS/400, Netfinity server and the full line of IBM products and services. | |
| IBM News - Support Line | ||
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| June 1999 |
Announcing the newly redesigned IBM Operational Support Services - Support Line - the remote software support solution customized to meet your specific technical support needs. Gone are our platform-based Support Line services. Now IBM can deliver precisely the support you need across platforms in one flexible, integrated support line offering. Support Line now gives you a simple and convenient way to buy remote technical support specifically tailored to your business requirements.
IBM gives you easy access to its skilled service specialists through four service options:
- Total System Support - provides you the most comprehensive software support for your IBM and selected multivendor platforms and eligible product groups.
- Single System Support - lets you secure support for a specific server’s operating system and product groups.
- Selected System Support - supplies you with a more focused approach, covering a specific operating system with or without one or more eligible product groups.
- Cross-Systems Support - provides coverage for a specific product group across multiple operating systems or platforms.
To help supplement and extend Support Line to more precisely meet your needs, IBM offers several other options such as:
- IBM Operational Support Services - Account Advocate
- Full Shift Coverage
- Additional Named Callers
| NEW! Redesigned IBM Operational Support Services - Support Line |
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- Single cross-system remote software support solution
- High quality technical support for IBM & selected multivendor software
- Complete your solution with Support Line to help keep your systems available
- Purchase Support Line via ServiceSuite™ Advanced or as a “Stand-alone” service
- Gain easy access to IBM’s expert support staff to get fast accurate support when it’s needed
- Supplement your internal staff with IBM’s skilled service specialists